Amazon Connect Pricing

 Moreover, Amazon Connect's solution is built on the same technology they use to power millions of customer conversations. Furthermore, Amazon Connect users can also integrate other Amazon services such as intelligent artificial intelligence (Amazon Lex), cloud-based services, and analytics. AWS or CRM systems can also be integrated easily with the system since it runs on the browser and requires no additional software.

Features & Benefits

Contact flows that are dynamic and personal

Routing based on skill

Metrics in real-time and in the past

Amazon Lex-powered natural language chatbots

Speech analytics powered by artificial intelligence

Calling from outside

Audio of the highest quality

The price of Amazon Connect

There is no defined pricing plan for Amazon Connect, as it is a pay-as-you-go service. The additional telephony services are charged per minute. For inbound and outbound calls, Amazon Connects charges per-minute charges for DIDs and toll-free numbers.

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